Return policy.

At Dori's Closet, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Returns

  • Timeframe: You have 30 days from the date of purchase to return an item.

  • Condition: Items must be unused, unwashed, and in the original packaging with all tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable software products

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., makeup, skincare products)

How to Return an Item

  1. Initiate the Return: Contact our customer service team at info@doriscloset.com with your order number and reason for return.

  2. Receive Return Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

  3. Ship the Item: Package the item securely and include the RMA number. Ship the item to the address provided in the return instructions.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.

  • Refund Method: Refunds will be issued to the original method of payment. If the payment was made by credit card, please allow additional time for the credit to appear on your account statement.

  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at info@doriscloset.com. We will guide you through the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@doriscloset.com with your order number and a description of the issue. We will arrange for a replacement or refund.

Contact Us

For any questions or concerns regarding our return policy, please contact us at:

  • Email: info@doriscloset.com

  • Address: 2774 Cobb Parkway NW
    Suite 109-111
    Kennesaw, GA 30152

Thank you for shopping with Dori's Closet. We appreciate your business and are here to ensure you have the best shopping experience.